FAQS

It may be your first time hiring an inflatable or it may be your 10th - either way, we know you might have some questions and so we've provided this list of some frequently asked questions below, however, if the question you're looking for is not listed, please reach out by sending us a text message or what's app message on 083 020 1079, emailing info@bouncelandinflatables.ie or use our handy inquiry form here.

How can I book?

We only take bookings directly through our website, www.bouncelandinflatables.ie . You can book online 24/7.

How much notice do I need to give for a booking?

You can book online up to 3 days before your date through our website. If your lead time is less than 3 days away, please email us on info@bouncelandinflatables.ie or message us on 083 020 1079. We also get quite busy, particularly from March - June with Communion & Confirmation Season, so we highly recommend booking as early as possible to avoid any disappointment.

How much do your castles cost?

All of our castles are individually priced and pricing can be found one each product page on our website. We offer a minimum 2 day hire on all bookings, but the second day is FREE.

Can I book single day hire?

We no longer take single day hire bookings, we require a minimum 2 day hire on all bookings, but the good news is, the second day is FREE.

Do you charge for delivery?

Please see our Delivery Areas page to see if we deliver to your area, and if there is a delivery fee for that area.

Please ensure you select the right area when making your booking, if not, we will have to contact you to add on the delivery fee the next working day.

If your delivery area is not listed, feel free to email us on info@bouncelandinflatables.ie or send us a text or what's app message on 083 020 1079 and we can check for you.

What deposit is required?

We require a non-refundable €25 deposit to secure all bookings. Please note, bookings are not confirmed until the deposit is paid. We take online bookings only, and you will have the option to pay your €25 depsoit or pay in full at time of booking. The remaining balance must be paid 3 days / 72 hours prior to your hire date. Inflatbales will not be set up in there are monies owed. Please don't ask to pay the balance on collection as refusal may offend.

What is your cancellation policy?

Deposits are non-refundable but can be transferred to another date within the year if your booking is cancelled a minimum of 72 hours prior to the hire start date*, any cancellations that occur less than 72 hours prior to hire start date result in a loss of deposit.

Our non-refundable deposits are kept on file, to be transferred to a future booking, if cancelled within the 72 hour window of cancellation. These deposits are kept on file for 2 years, after which time they are terminated if they remain unused.

When do I pay the balance due on my hire?

All outstanding balances must be paid 3days prior to the hire start date. We will send you a link for payment 7 days prior to your hire date.

I have a voucher, how can I use it?

Woohoo, you lucky duck - aren't gift vouchers a fabulous gift! Anyway, for gift vouchers, we prefer if you text or email us to make your booking using your gift voucher. This allows us to verify your voucher number, and apply it to your booking form the start, meaning you don't need to pay a deposit either - this keeps it simple for payment, balance due and all those nitty gritty details. Voucher Ts & Cs are: vouchers cannot be used in the month of May, on bank holiday weekends, or in conjunction with any other offer/voucher. If you are unsure about anything at all, please don't hesitate to ask.

What is included in the hire?

We provide the leads, blowers and equipment for the inflatable and safety mats where needed. We guarantee a clean, safe and top quality inflatable hire.

Are you insured?

No, we are not part of the IIHF insurance scheme, therefore all users/hirees' of inflatables provided by Bounce Land Inflatable Hire do so at their own risk. Our team are fully trained to set up and operate the inflatables and all of our Inflatables are manufactured to the EU Standard EN 14960-2019.

‘’TMW OUTDOOR ENTERPRISES LIMITED T/A BOUNCELAND ‘’ would like to reassure you that all our units are manufactured and fully comply with EU Standard EN14960-2019. We are insured and we hold a valid safety certificate for all our units.

What kind of sockets do you need for a bouncy castle?

All of our inflatables and fun food machines use a normal 13amp household socket. We don't recommend the use of extension leads, and we bring long leads to help avoid the use of extension leads.

What to do in preparation for delivery of a bouncy castle?

Please make sure that the area is free from garden toys, swing sets, gardening equipment, furniture and please make sure there are no sharp objects including stones in the area that the inflatable is being set up. Please also make sure the area is free of rubbish and pet excrement. Please make sure to do all of these things before our team arrives, as they will be on a schedule and won't have time to wait 10-15 minutes for these tasks to be carried out, especially in the busy periods.

Can the inflatable be set up on gravel or concrete?

We cannot set up inflatables on any surface other than grass.

We have steps leading up/down to our grass area, can you still set up there?

Generally no, we use trolleys to move the inflatables and these are not step friendly. Inflatables are often bulkier and heavier than people realise and so for the safety our team, it is not possible to use steps to access the space. If you have only one or two low steps, please email us your query with a photo of the steps and we will assess the image and let you know if it is possible or not.

Can you bring a large slide or obstacle course through a narrow side gate?

There is a 'size' tab on each of our inflatable listings on our website and on the bottom of that page it gives an approximate 'required access width', that figure is the minimum width required for that specific inflatable to fit through when it is rolled up on our trolley. If you are unsure, please measure the width of your access point and send the measurements along with a photo by email to info@bouncelandinflatables.ie and we will assess it for you, please also include the inflatable you are interested in hiring in the email too.

How much space is required?

The size of our inflatable is listed on each product page on our website, it is your responsibility to measure the space you have to ensure the inflatable will fit safely in your garden. You will need 4 feet at the entry / exit of the inflatable and 3 feet all round.

Do you hire inflatables indoors / in venues?

No.

Can you take castles through the house to set up in a back garden with no street access/side entrance?

Ideally, the answer is no, not really, a lot of the bouncy castles and in particular the obstacle courses and large slides will not fit through your front door/interior doors of the house. The other issue is that if the castle gets wet during the hire, when its rolled back up and loaded on to the trolley, the rain water trapped inside the castle, starts to drip out, on your floors and carpets. If you don't have a side gate /street access, please contact us to discuss your options.